PRIVACY POLICY

Please read this Policy carefully and make sure that you understand it before ordering any products from our site.

WHAT TYPE OF INFORMATION WE DO COLLECT

When you sign-up and log-in to your store account or start purchasing something from our store, as part of the buying, selling and delivery process, we collect the personal information you give us such as your name, address, email address, phone number, and other data you are willing to provide to us. We also may collect your purchase history, communications, payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Additionally we may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

 

WHY DO WE COLLECT SUCH INFORMATION

We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services;

  • To provide our Users with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Users with general or personalized service-related notices;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

  • To comply with any applicable laws and regulations.

 

HOW DO WE STORE, USE, SHARE AND DISCLOSE YOUR INFORMATION

K-9.LV webstore is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may disclose your personal information if we are required by EU and Latvian Law to do so or if you violate our Distances līgums (Terms and Conditions).

 

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy.

 

HOW DO YOU GET MY CONSENT

When you provide us with personal information to create your profile, complete a transaction, verify your credit card, place an order, arrange for a delivery, return a purchase and etc., we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

 

AGE OF CONSENT

​By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

HOW DO I WITHDRAW MY CONSENT

You may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@k-9.lv or mailing us at: SIA "K-9.LV" Gabru iela 10, Dzidrinas, Stopinu nov., LV-2130, Latvia.

 

​SECURITY

​To protect your personal information, we take reasonable precautions and follow EU legislation to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

HOW DO WE COMMUNICATE WITH OUR SITE VISITORS

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable EU and Latvian laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

​CHANGES TO THIS PRIVACY POLICY

​We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

​If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at info@k-9.lv or SIA "K-9.LV" Gabru iela 10, Dzidrinas, Stopinu nov., LV-2130, Latvia.

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