We hope you will love your new K9 vest but if you are not happy with it for any reason, we'll make things right. We offer returns on all items within 30 days of receipt, excluding our custom-made or custom-modified products.
We’ll give you a full refund except shipping back to us by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on. In order to make return more convenient for our US and Australian customers we offer them domestic US and Australian return shipping address.
RETURNS
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Please note that we do not accept returns of any personalized or custom-made products.
REFUNDS
Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your original method of payment. You will receive your Paypal refunds within 3 business days, but credit card refunds may take up to 15 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers. Please note that custom and other taxes and duties you may pay importing the item in your country are not refundable.
SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
