WARRANTY REQUEST FORM
We’re very sorry to hear that you had a bad experience with our product.
It’s our goal to deliver the highest quality of products to all of our customers.
Please submit the warranty claim form below and we will contact you as soon as possible.
WARRANTY REQUEST FORM
We’re very sorry to hear that you had a bad experience with our product.
It’s our goal to deliver the highest quality of products to all of our customers.
Please submit the warranty claim form below and we will contact you as soon as possible.
FROM K9 HANDLER TO K9 HANDLER WITH LOVE AND RESPECT FOR ALL KIND OF WORKING DOGS
EVENT RULES
download EVENT RULES in .pdf format
DEFINITIONS
EVENT: seminar, bootcamp, workshop or training session organized by K-9.LV.
EVENT ORGANIZER: K-9.LV SIA, Gabru iela 10, Dzidrinas, Stopinu novads, Latvia, VAT LV40103752717
EVENT PARTICIPANT: a person coming to the K-9.LV event including dog handlers, runners, helpers, volunteers, observers and guests.
DOG HANDLER: a dog handler registered to the event and accepted by the organizer. The dog handler has no claim to participation in the event without payment relevant participation fee.
EVENT INSTRUCTOR: a person teaching the event. K-9.LV reserves the right to make changes in the instructors list and/or to add additional instructors to the event insofar as these changes do not diminish the benefits of the event for the participants.
K-9.LV REPRESENTATIVE: a person who is authorized by K-9.LV to be such a representative (usually the person, who is responsible for K-9.LV event organization).
DISCLAIMERS
By taking part in the K-9.LV event and becoming the EVENT PARTICIPANT you agree to adhere to the following DISCLAIMERS. If you have any concerns about K-9.LV disclaimers please contact K-9.LV by email info@k-9.lv prior to the registration.
MEDICAL DISCLAIMER
I understand that the K-9.LV event is a physical challenge. I am sufficiently fit and healthy to safely participate in the event. I do not suffer from any medical condition which would adversely affect my ability to safely participate in all activities involved. I agree that if asked I will provide the event organizers with accurate details of any medical problems, allergies, current medication and emergency contact name and telephone number. I will also agree to be treated by the medics should a medical situation occur as well as to pay for such medical services.
NOTES: If you have any medical conditions which may affect your fitness to participate in K-9.LV event we advise you to seek a medical consultation prior to the registration.
DOG MEDICAL DISCLAIMER
I understand that the K-9.LV event is a physical challenge for my dog. My dog is sufficiently fit and healthy to safely participate in the event. It does not suffer from any medical condition which would adversely affect its ability to safely participate in all activities involved. I agree that if asked I will provide the event organizers with accurate details of my dog medical status. I will also agree that my dog will be treated by the veterinarian specialists should a medical situation occur and I will cover all relevant medical costs.
NOTES: If your dog has any medical conditions which may affect its fitness to participate in K-9.LV event we advise you to seek a veterinarian consultation prior to the registration.
LIABILITY DISCLAIMER
I hereby waive, release and discharge any and all claims for damages for personal injury, death or property damage, which may result not only from the event organizers and participants actions, inactions or negligence, but also from the actions, inactions or negligence of others and/or the condition of the property, facilities or equipment. I understand the intent thereof, and I hereby agree to release from responsibility and waive all claims against K-9.LV representatives, employees, members, instructors, corporate sponsors, cooperating organizations, spectators, equipment suppliers, volunteers and any other parties connected with this event in any way, or person, singly or collectively, for any blame or liability, demand, injury, harm, loss of property, or damage I might sustain as a result of participation in K-9.LV event’s activities. It is understood that K-9.LV events involve an element of risk and danger of accidents and I fully accept and assume all risks and all responsibility for losses, costs and damages I incur as a result of my participation in this event. I certify that I am 18 years of age or older, have read this disclaimer and fully understand that I have given up substantial rights by accepting this disclaimer.
GENERAL RULES
By taking part in the K-9.LV event and becoming the EVENT PARTICIPANT you agree to adhere to the EVENT RULES. If you have any concerns about K-9.LV event rules please contact K-9.LV by email info@k-9.lv prior to the registration.
EVENT FEES
SEMINARS, WORKSHOPS AND TRAINING SESSIONS. Event fee cover only training itself; costs for travel, lodging, parking, meals and any other additional expenses are not included. The participants are responsible for reserving and paying for these expenses themselves.
BOOTCAMPS. Event fee cover training and lodging; costs for travel, parking, meals and any other additional expenses are not included. The participants are responsible for reserving and paying for these expenses themselves.
DISCOUNTS. Event fee discounts are usually available for LE and SAR personnel as well as for the event participants registering in advance for more than 3 events during a calendar year.
CANCELLATION
CANCELLATION BY EVENT PARTICIPANT. The participant may cancel his participation up to 8 weeks before the beginning of the event. In this case, the participant must pay half of the event fee to the organizer as compensation for the expenses incurred; if the event fee has already been paid in full, a half of it will be refunded to the participant. In the event of later cancellations or if the participant does not attend the event, the full event fee must be paid. However, the participant has the option of providing a substitute participant without paying cancellation fees subject of substitute participant approval by K-9.LV.
CANCELLATION BY EVENT ORGANIZER. K-9.LV reserves the right to cancel the event in case of an insufficient number of participants, changes of availability of instructors, force majeure or other unforeseeable events that render the execution of the event impossible and/or not worthwhile or that would lead to the organizer incurring unreasonable expenses in executing the event. K-9.LV will immediately inform participants of such cancellation and will refund the event fee in full. Participants may not assert any further claims and any such claims shall be excluded. This also applies to compensation claims for travel and accommodation costs and lost working hours.
EVENT SCHEDULE
The exact time and location of the theoretical part of the event (if such activity is planned) will be provided to the participants not later than 5 days before the event. The exact time and location of field exercises will be provided during the event.
CHANGES
K-9.LV reserve the right to alter the schedule or to make changes to the event if required. K-9.LV will immediately inform participants of such changes.
LIABILITY
All event participants are responsible for their own actions and for the actions of their dogs and take responsibility for their own person and those around them. All participants are held responsible for any harm or damages occasioned by them or by their dogs to other event participants, event organizers, event instructors or any third party.
ACCIDENT
In case of an accident, the event organizer initiates and manages the rescue and evacuation procedures until arrival of the competent authority (medical personnel, police, fire brigade). All costs associated with the accident, including any costs of assistance and evacuation, are borne by the participant.
FRIENDLY COMMUNICATIONS
K-9.LV is committed to providing a comfortable and welcoming environment for all the event participants and all the participants are expected to be respectful, friendly, polite and supportive to each other. No rude or unfriendly behavior will be tolerated during the event.
K-9.LV undertakes an obligation to do not discriminate on the basis of race, color, religion, gender, gender expression, age, nationality, language, disability, marital status, sexual orientation or social status and expects the same from the event participants. Discrimination of any kind will be considered a legitimate reason for a permanent removal of a participant.
Active participation in discussions and questions-and-answers sessions during field training sessions and non-training pauses is highly encouraged. Feel free to ask any question regarding K-9.LV event subject and event instructors will make all the reasonable attempts to answer most of them. However, during our events, hands-on experience has a highest value so we will try to balance talking and active training. Please pay attention that the event instructors will strive to provide useful information for all the participants and therefore if your question have value only for one specific team or a person and answering the question takes long time the instructor have a right to prioritize his time and choose to answer another question that he/she thinks contain more useful information for all the participants.
K-9.LV events are not a proper tribune for advertisement or promotion other dog schools or dog training methods so direct promotion of such schools or methods during K-9.LV events is prohibited.
The participants who are not adhering to the seminar rules may be removed from the seminar with or without a warning. Moreover, If the event organizer and/or event instructor considers a participant behavior as disturbing or damaging to other event participants, the participant will be warned and removed from the seminar if the participant will not comply with the warning immediately. In case of participant’s removal, event fee is not refunded.
CERTIFICATIONS
GAK9 instructors according to their GAK9 credentials have the right to provide the event participants with GAK9 certifications. In general, the certifications are offered by invitations. Nevertheless, any dog handler participating in the event has a right to request such a certification but the final decision on the topic belongs to the event instructors and event organizers.
MEDIA
The event participant declares his/her explicit consent to the creation of photo and video images of himself/herself and his/her dog(s) that will be taken during the event by the event organizer. The participant also consents to the use and processing of these images by the organizer for use in trade publications, Internet websites and for teaching and training purposes. The participant waives all rights to any form of remuneration or compensation.
Audio and video recordings by the event participants are permitted for personal use only. A participant can make these recordings public (upload to the internet or otherwise share with other people) only after explicit consent is granted by the person being recorded and the event organizer.
NATURAL ENVIRONMENT
K-9.LV event participants acknowledge and agree that K-9.LV events can take place in the remote areas with a very high wildlife presence and will take all reasonable precautions to keep themselves and their dogs safe.
K-9.LV event participants agree that they will take all reasonable measures to minimize their impact on natural environment in which event training sessions take place and acknowledge that littering in natural environment is a violation of K-9.LV event rules.
BOOTCAMP HOUSE RULES
K-9.LV event participants acknowledge and agree that the house and the yard around it (premises) will be shared by many event participants. All the participants acknowledge that no housekeeping services will be provided during the stay and agree to keep the house reasonably clean as it is their own house. Smoking is not allowed indoors. Load conversations and music are not allowed after 10pm. Please make sure your room or place of sleep is clean before you leave.
Please be advised that in our absence the premises can be protected by free-roaming guard dogs belonging to the house owner. Please be sure the guard dogs are secured and confined to their territory before entering the premises.
DOG-RELATED RULES
Important! The event participants bear full responsibility for their dogs’ well-being and behavior.
Important! According to Latvian Law all dogs need to have a current rabies vaccination.
DOG UNFIT FOR FIELD TRAINING
K-9.LV representative or event instructor at his/her sole discretion has a right to veto any dog participation in a field-training session if the dog looks unhealthy or unfit for the training. In such a case no fee refund or material compensation will be provided to the dog handler but the dog handler will have a right to continue participation in the event as an event observer.
DOG PUNISHMENT
Physical or emotional punishment of a dog for not performing during event training sessions is explicitly prohibited and will be considered as a legitimate reason for a permanent removal of a participant. This does not apply to vocal and light and painless leash corrections performed by a dog handler under event instructor supervision.
BOOTCAMP HOUSE RULES (DOGS)
While inside in the bootcamp house all the dogs should be confined in their kennels or closed in the rooms. If your dog is closed in your room please be sure that the dog cannot open the room door. Please pay attention to the fact that we may have different types of dogs with different attitudes. You cannot (and should not) expect that the dogs will be comfortable and playful with each other. A dog can be walking free in the house only after K-9.LV representative EXPLICITLY APPROVES such an arrangement and only under dog handler supervision.
While outside in the yard of the bootcamp house all the dogs should be walking on a leash. A dog can be walking off-leash only after K-9.LV representative EXPLICITLY APPROVES such an arrangement and only under dog handler supervision. Please remember that this is your obligation to clean up after your dog.
FIELD-TRAINING LOCATIONS
During the field training sessions all the dogs (except the dog currently working) should be confined in the cars. Place and time for dogs’ breaks will be discussed and defined by K-9.LV representative in advance. K-9.LV will perform all reasonable steps to ensure the basic needs of dogs in regards to toileting are met. Please remember that this is your obligation to clean up after your dog.
RECOMMENDATIONS
WALKING LOCATIONS
We encourage all the dog handlers to make advance agreements on usage of dog walking areas. Even though the walking areas are situated outside of the event facilities we think that reasonable precaution is necessary to prevent dog fights and other unpleasant incidents.
WHAT TO TAKE WITH YOU?
For your dog:
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Dog veterinarian passport
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Dog food, water and medications
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Tick and other ectoparasites repellents (if necessary)
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Dog gear - reliable dog collar or harness, walking leash, training leash, training harness, reflective vest, etc. (whatever your dog needs)
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Dog kennel or bed, etc. (whatever your dog needs for resting after the training)
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Dog treats and/or toys to use as a prize during the training (whatever a dog likes)
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Dog treats and/or toys for non-training related activities to keep the dog happy
For yourself:
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Drinking water
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Extra outdoor clothes (please expect bad weather - make sure you have all the necessary clothes and rain-gear)
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At least 2 pairs of well-worn outdoor boots
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Flashlights (and batteries to them) for morning/evening walks
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Flashlights (and batteries to them) with red filters for night-time training sessions (if such sessions are planned)
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First air kit
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Tick and mosquitoes’ repellents (if necessary)
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Sunscreen (if necessary)
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Thermoses with hot tea-coffee and snacks are recommended
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Training gloves (if necessary)
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Protection glasses (recommended)
Additional items for the bootcamps
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Simple food and snacks (no food will be served in the bootcamp house) and necessary medications
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Soap, shampoo and other personal items
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Phone and other electronic devices chargers, electric cord extension
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Slippers and comfortable home clothes
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Cameras, GPS, radios – if you need them
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Please fill up a full tank of gas
WHAT YOU CAN EXPECT IN THE BOOTCAMP HOUSE
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bed linen and towels (you can consider to bring an extra towel)
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kitchen, equipped with refrigerator, oven, electric kettle and dishwasher
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washing machine
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comfortable WCs and showers
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Wi-Fi (connection can be slow)
NEARBY FACILITIES
TOWN SIGULDA ~ 20-25 minutes’ drive:
hospital (24/7), veterinarian clinic (9-19), drugstore (9-22), supermarket (9-22), automatic gas station (24/7), cafes and restaurants
VILLAGES LIGATNE and AUGSLIGATNE ~ 10-15 minutes’ drive:
Small store (9-20), small cafe (10-18)